Research & Information Services Specialist

Miller Johnson is seeking an experienced Research & Information Services Specialist for our downtown Grand Rapids office.  The Research & Information Services Specialist works closely with the Research & Information Services Manager in support of the Firm’s attorneys and staff with their legal and business information needs.


Job Requirements

  • Bachelor’s or Associate’s degree in legal studies, library, information and/or data science or certification from an accredited paralegal program required
  • Relevant library experience desired; law library experience preferred
  • Knowledge of the U.S. legal system and legal research resources required
  • Legal and/or business research experience, including stemming and use of search operators and connectors for complex searches required
  • Proficient in MS Office (Outlook, Word, Excel and PowerPoint)
  • Experience with PDF tools, HTML SharePoint, OneLog, and iManage FileSite preferred
  • Information management and data analytics experience, including usage metrics a plus
  • Strong interpersonal, verbal and written communication skills
  • Exceptional client service skills, discretion, and judgment to ensure client confidentiality
  • Able to think creatively to identify and implement proactive solutions
  • Able to be flexible and work collaboratively in a fast-paced, service environment
  • Efficient, diligent, organized and detail-oriented

Job-related Functions

  • Fields questions from attorneys and staff via email, phone, instant message, and in person and escalates when necessary
  • Responds timely to requests for cases, court filings, articles, and other documents, reaching out to other department staff for support when appropriate
  • Communicates with courts, document services, and other vendors as needed
  • Maintains online catalog and other departmental digital archives, repositories, and databases
  • Provides support and backup for the Research & Information Services Manager in regards to:
    • Conducting public record, legal, and business research using appropriate electronic resources for attorneys and staff
    • Creating new accounts and managing passwords for various electronic resources
    • Conducting orientations for new hires and facilitating trainings on research & information resources and services
    • Pulling detailed backup for research charges using vendor reporting tools
    • Maintaining the department’s intranet page for improved user experience
    • Interlibrary loans for materials outside the Firm’s holdings
    • Preparing usage reports for various research resources
    • Promoting department resources and services internally to maximize return on investment
  • Coordinates with and provides direction to the department liaisons in other offices as needed
  • Processes and distributes minimal print materials, along with shelving, loose leaf filing, inventories, and weeding of limited remaining print collection
  • Routing and auditing of current awareness materials, primarily digital format
  • Uploading updated forms to the network and notifying staff timely
  • Digitizing and other projects as needed at the direction of the Research & Information Services Manager
  • Identifies opportunities for process improvement as it relates to the position’s responsibilities
  • Keeps abreast of tools applicable to the position’s responsibilities; developments with current tools; and developments in research concepts, techniques, and methods
  • Participates in professional development through internal and external training and involvement in professional associations
  • May play a role in other information-related projects and initiatives, such as information governance, competitive intelligence, knowledge management, data analytics, data visualization, data cleaning, artificial intelligence-based solutions, etc.

At Miller Johnson, we believe in fostering an exceptional work experience that includes a healthy work-life balance, an inclusive culture that values uniquely talented team members, and a technologically advanced environment.  In addition to a SIGNING BONUS, we offer competitive wages, flexible scheduling, paid time off, and annual performance reviews.  Our benefit package includes medical, dental, vision, life insurance, short and long term disability insurance, long-term care insurance, 12 weeks paid parental leave, tuition reimbursement, adoption assistance, and a 401(k) retirement plan. EOE.